Refund policy

At Hot Box Cookies, customer satisfaction is our top priority. If you are not completely satisfied with your order, please contact us on our website through our Contact Us form.

Once we receive your request, our team will reach out, review the issue, and determine the best course of resolution, whether it be a refund, replacement, or other appropriate solution.

We strive to handle all inquiries promptly and fairly. Please note that refunds are considered on a case-by-case basis.