Terms of service

Hot Box Cookies – Terms & Conditions
Effective date at time of order

Welcome to Hot Box Cookies! Please read the following Terms and Conditions carefully before using our website or placing an order. By accessing our site or purchasing from us, you agree to the terms below.

1. General Use
Hot Box Cookies offers freshly baked cookies for in-store pickup, local delivery, and nationwide shipping. We also fulfill orders received from third-party platforms including but not limited to Uber Eats, Grubhub, and DoorDash. You must be at least 13 years old to use this website or place orders.

2. Offer
Seller hereby offers to sell, and Buyer agrees to purchase, the goods and/or services described in this Agreement in accordance with the terms and conditions set forth below. This offer is made generally and is deemed accepted upon the Buyer’s placement of an order through any of the acceptable ordering channels.

3. Acceptance
Acceptance of this Agreement is effected by the Buyer’s act of placing an order, whether via email, phone, online ordering system, in person, or through any other commercially
reasonable mode selected by the Buyer. Such action constitutes full and voluntary agreement to the terms herein and may occur via: Click-through or electronic confirmation, Written purchase order, Oral or verbal communication, or Any affirmative act evidencing the intention to initiate a purchase.

4. Purchase Price
a. Unless otherwise agreed to in writing prior to the submission of an order, Buyer agrees to pay the price presented at the time of purchase. In instances where no price is presented at the time of order placement—owing to the nature of the ordering platform or process—the Buyer agrees to pay a default price of $18.60 per pack (USD) (“Purchase Price”).

Payment shall be made by electronic funds transfer, check, or credit card, subject to any
applicable processing fees. The Seller reserves the right to specify or restrict acceptable
payment methods.

b. The parties acknowledge the sufficiency of the consideration herein. In addition to the Purchase Price, Buyer shall be responsible for any applicable present or future sales, use, excise, or other similar taxes, unless the Buyer furnishes a valid and applicable tax exemption certificate acceptable to the relevant taxing authority.

Buyer shall remit payment either: Concurrent with the order, or Upon presentation of an
invoice, billing statement, or other formal request for payment issued by Seller.

5. Shipping & Delivery of Goods
The goods shall be delivered either: Physically, or Electronically, such as via gift certificate,
to recipients as specified in a customer list provided by the Buyer. The method of delivery shall be at the Seller’s sole discretion unless otherwise agreed in writing.

In-Store Pickup & Local Delivery
Pickup and delivery are available during store hours. Delays may occur during peak times.

Nationwide Shipping
We ship via 3rd party shipping companies. Orders are processed the next business day and typically ship within 48–72 hours. Weekends and holidays may extend processing times. We are not responsible for delays or lost packages due to incorrect addresses.

6. Transactions
If you wish to purchase any product or service made available through the Website (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and delivery information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any Transaction. By submitting such information, you grant to Hot Box the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction. 

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Website does not imply or warrant that these products or services will be available. By placing an order, you represent that the products ordered will be used only in a lawful manner. Hot Box reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service. The Website may contain information about products that are not available in every location. A reference to a product on the Website does not imply or guarantee that it is or will be available in your location or at the time of your order.

You agree that by placing an order on the Website, you are entering into a binding contract
with Hot Box and agree to pay all charges that may be incurred by you or on your behalf
through the Website, at the price(s) in effect when such charges are incurred including, without limitation, all delivery charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions. In the event of an error, we reserve the right, in our sole discretion and subject to these Terms of Use, to correct such errors and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a credit refund.

7. Third-Party Delivery Services
Orders placed through Uber Eats, Grubhub, or DoorDash are subject to the terms of those
platforms. Please contact them directly for support related to those orders.

8. Collection Costs and Late Payment
In the event that Buyer fails to make any payment when due under this Agreement, Buyer shall be responsible for all costs of collection incurred by Seller. Such costs may include, without limitation, reasonable attorneys’ fees, court costs, collection agency fees, and any other out-of-pocket expenses incurred by Seller in pursuing collection of the outstanding amounts, whether or not formal legal action is initiated.

If Buyer fails to remit payment within ninety (90) days after the date of any invoice, billing
statement, or other formal written request for payment issued by Seller, then Seller, in its sole discretion, may assess a late fee equal to three percent (3%) of the outstanding balance. This late fee shall be in addition to any other amounts due and shall not be deemed a waiver of Seller’s right to pursue collection of the unpaid balance or any other remedies available under this Agreement or applicable law.

The parties agree that the late fee represents a reasonable estimate of the damages that would be incurred by Seller as a result of delayed payment and is not intended to be a penalty.

9. Refund & Return Policy
Due to the perishable nature of our products, returns are not accepted. If there’s an issue with your order, please contact us through our Contact Us form within 48 hours. We’ll work to resolve the issue promptly.

10. Gift Cards & Promotions
Gift cards do not expire and are non-refundable. They are not redeemable for cash unless
required by law. Promotional discounts cannot be combined unless noted.

11. Loyalty Program
We offer a loyalty program through Toast. It is currently only available for in-store purchases and local online delivery. It is not available for shipping or third-party orders.

12. Intellectual Property
All content on our website, including logos, images, and text, is the property of Hot Box Cookies and may not be copied or used without permission.

13. Limitation of Liability
Hot Box Cookies is not liable for damages arising from the use or misuse of our products or services. Liability is limited to the purchase amount of the order in question.

14. Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.

15. Governing Law and Jurisdiction
All matters relating to orders, Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Missouri without giving effect to any choice or conflict of law provision or rule (whether of the State of Missouri or any other jurisdiction). Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Missouri, in each case located in the Saint Louis County, although we retain the right (in our sole and absolute discretion, which may be withheld, conditioned, or delayed) to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

16. Arbitration
At the Company's sole discretion, we may require You to submit any disputes arising from the use of these Terms of Use or the Website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Missouri law.

17. Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

18. Updates to Terms
These Terms & Conditions may be updated at any time.

19. Contact Us
Questions about these terms? Reach out through our Contact Us page.